At Swiss Cottage Florist, we take pride in delivering only the freshest flowers to homes and businesses in the local Swiss Cottage area. We understand how important it is for your arrangements to arrive looking beautiful and vibrant. That's why we offer a Fresh Flowers Guarantee with every order dispatched from our shop. When you order from us, you can be confident that your blooms are hand-selected and crafted with care, so you always receive the high standard our community trusts.
Although we handle every bouquet with the utmost attention, on rare occasions flowers may be damaged in transit. If your delivery arrives in less than perfect condition, we ask that you notify us within 24 hours of receipt. Please keep the flowers and packaging so we can investigate and resolve the issue quickly. Our commitment is to make this process as convenient as possible for our valued customers in Swiss Cottage.
Swiss Cottage Florist guarantees that your flowers will be fresh upon arrival and will continue to look their best for a minimum of five days, provided they are cared for as recommended. We include care instructions with every order to help you enjoy your blooms for as long as possible. Should your flowers not meet this standard, please contact us within the first five days from delivery, so we can address your concerns in line with our freshness promise.
Your satisfaction is our priority. If your order arrives damaged, or if the flowers do not remain fresh for at least five days, we offer flexible solutions. You may choose either a free replacement bouquet or a refund for the affected product. We assess each case individually to ensure a fair resolution, and sometimes we may request a photograph to help us understand the issue better. Our goal is to resolve matters promptly so you always feel confident ordering from your trusted local florist in Swiss Cottage.
We strive to get things right first time with every order. However, if you wish to raise a complaint about your experience, service or delivery, our team is ready to listen. Please get in touch as soon as possible after your order, detailing the nature of your complaint along with your order information. Our customer care team investigates all feedback thoroughly and aims to respond with a resolution within two working days. We believe every comment is an opportunity to improve, ensuring that Swiss Cottage Florist continues as the preferred choice for local fresh flowers.
Swiss Cottage Florist is honoured to be a trusted local provider for residences and businesses in Swiss Cottage and the surrounding neighbourhood. Our reputation is built on our dedication to quality flowers, exceptional service, and reliable support when things don’t go as planned. Thank you for choosing us with confidence, and please do not hesitate to contact us with any questions regarding returns, refunds, or complaints. Our friendly team is always on hand to help make your flower experience perfect.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
